J.D. POWER USED CAR RELIABILITY RATING 2016

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The American consulting firm J.D. Power and Associates annually submits to the public a rating of reliability of supported cars sold in the United States, and the next results of its analysis of the Vehicle Dependability Study (VDS) market were published in February 2016.

The study involved 33.6 thousand American drivers who purchased their "iron horses" in 2013 and have been using them for three years. The respondents were asked to recall the defects inherent in their cars over the past year from a list of 177 typical malfunctions, divided into eight categories. Based on their answers, the number of malfunctions for every "hundred" cars of a particular brand (Problems Experienced per 100 Vehicles - PP100) was identified, and the more modest this number turned out to be, the less difficulties motorists had.

The average number of breakdowns in 2016 compared to last year increased by 5 points and reached 152 units per 100 vehicles (152PP100), but the results coincided in many respects.

Based on the results of the J.D. Power study, most often the owners of three-year-old cars complain about the "nuisance" designated by the acronym ACEN (audio, communication, entertainment, navigation), which accounted for 20% of all complaints. In this situation, we mean, first of all, the impossibility of integrating "gadgets" using Bluetooth technology, errors in electronic guides and incorrect recognition of voice commands.
At the same time, the number of difficulties with motors and gearboxes was slightly reduced (by 2 points - to 24PP100), but there were more questions for designers and constructors (60PP100).

According to J.D. Power, 55% of owners of trouble-free "three-year-olds" are ready to buy a car of the same brand, but in the event of three or more malfunctions, only 41% of motorists remain loyal to a particular brand.

The "Hit Parade" of automakers for the fifth time in a row was headed by the premium brand Lexus, but the Japanese models have slightly more problems compared to last year's rating: 95 defects per 100 cars against 89. The second place went to the Porsche brand, which managed to collect only 97 complaints about the “hundred”, and the third was Buick with a score of 106PP100.
It is worth noting that Cadillac significantly worsened its position, sliding from 4th place to 15th, and Mercedes-Benz changed its 8th position to 12th. But GMC, Chevrolet, Acura and RAM became more reliable and in 2016 entered the top ten - they moved up from 11, 10, 12 and 14 places respectively to 5, 6, 8 and 9 lines.
The worst reliability was demonstrated by the Dodge brand with an indicator of 208 complaints per 100 cars, and slightly better results were shown by Ford and Smart - 204PP100 and 199PP100, respectively.
At the end of the rating, the British brand Land Rover is still "hanging out", having reduced 258 last year's breakdowns by "a hundred" to 198, but the Italian Fiat is just right to award a cup for progress: the number of malfunctions has decreased from 273 times to 171.

In addition to the brands in general, J.D. Power specialists identified the leading three-year-old cars in each of the classes, which showed the highest reliability by 2016: